Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and accessories.
Where is Susan Shaw jewelry made?
Every piece of Susan Shaw jewelry is proudly handmade by our team of skilled artisans in our San Antonio, Texas studio.
What materials are used in your designs?
We use high-quality materials including hand-cast 24k gold plated metals, sterling silver, genuine freshwater pearls, and semi-precious stones like turquoise and quartz.
How long will it take for my order to ship?
Since our items are handmade to order, please allow 3-5 business days for processing. Once shipped, standard delivery typically takes 3-7 business days.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you may return your items within 30 days of delivery for a full refund, provided they are in original, unworn condition.
How should I care for my jewelry?
To maintain the luster of your gold-plated pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in a dry place and gently wipe with a soft cloth after wearing.
Do you offer international shipping?
Yes, we ship to select international locations. Shipping costs and delivery times vary by destination and will be calculated at checkout.